Privacy Policy
Last updated: January 1, 2025
1. Introduction
Xceltek (“we,” “our,” or “us”), headquartered at 2087 E. 71st St, Suite 210, Tulsa, OK 74136, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xceltek.com or use our managed IT services.
2. Information we collect
We may collect information about you in a variety of ways, including:
- Personal Data: Name, email address, phone number, company name, and other contact information you provide when filling out forms or contacting us.
- Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
- Communications: Records of correspondence if you contact us via email, phone, or our contact forms.
- Client Service Data: Technical and operational data collected in the course of providing IT services to business clients.
3. How we use your information
We use the information we collect to:
- Provide, operate, and improve our managed IT services
- Respond to inquiries and fulfill consultation requests
- Send administrative communications about your account or services
- Send marketing communications (with your consent, where required)
- Comply with legal obligations and enforce our terms
- Analyze usage patterns to improve our website and services
4. Sharing your information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:
- Service Providers: Trusted third parties who assist us in operating our business, subject to confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Sister Companies: We may share information with our affiliated company Cytek for the purpose of providing cybersecurity services.
5. HIPAA compliance
As a provider of healthcare IT services, Xceltek operates as a Business Associate under HIPAA. We maintain appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI) and enter into Business Associate Agreements (BAAs) with covered entities as required by law.
6. Data security
We implement industry-standard security measures including encryption, firewalls, and secure access controls to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies and tracking
Our website uses cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser. Some features of our website may not function properly if cookies are disabled.
8. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, please contact us at [email protected].
9. Children's privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.
11. Contact us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: (888) 585-8484
- Address: 2087 E. 71st St, Suite 210, Tulsa, OK 74136