IT support built on trust, not fine print.
Dental practices, medical offices and growing businesses choose Xceltek as their technology partner because we keep things simple: fair terms, clear pricing, real compliance and no strings attached if you ever decide to leave.
- We call your vendors for you
- No long-term lock-in
- Pricing per endpoint or per site
- Discounts for new businesses
- BAAs signed, HIPAA-trained team
- Your data handed back, always
What makes us different.
The things we refuse to do matter as much as the services we provide.
We call your vendors, so you don't have to
We want to be your technology partner, not just your IT company. When your practice software, scanner, internet provider or phone system acts up, you call us once. We contact the vendor on your behalf, stay on the line and follow through until it's fixed, so you can focus on what you do best.
No long-term lock-in
Many IT providers ask clients to sign multi-year agreements with no way out. We don't think that's right. Our terms are shorter than what's common in our industry, and every agreement includes a fair way to end it. We keep clients by doing great work, not by trapping them in a contract.
Clear pricing that fits your size
No surprises on your invoice. We price per endpoint (each workstation and server) or per site, so you pay for what you actually use. A small office shouldn't be paying for an all-inclusive plan built for a much larger business. We'll walk you through the options and recommend the one that makes sense.
A head start for new businesses
Starting a business is hard enough. Our New Business Program gives you discounted pricing for the first term of your agreement, so you get secure, professional IT from day one while you get established. Learn about the program →
Compliance built in, not bolted on
We sign Business Associate Agreements (BAAs) with healthcare clients, and our own team completes HIPAA training. We also help financial, legal and retail clients meet requirements like the FTC Safeguards Rule and PCI DSS.
Your data is always yours
We never hold your information hostage. If you ever decide to move on, we hand over your passwords, documentation and data, and work with your next provider so the transition is clean.
Xceltek vs. the typical IT contract.
| Xceltek | Typical IT provider | |
|---|---|---|
| Vendor problems | We call your software, imaging and internet vendors for you | "That's a vendor issue, call them yourself" |
| Contract terms | Shorter terms with a fair way out | Multi-year terms, often with no termination clause |
| Pricing | Per endpoint or per site, clearly itemized | One-size bundles you may not need |
| New businesses | Discounted first term to help you get established | Same price as everyone else |
| Compliance | We sign BAAs and train our own team on HIPAA | Varies, often left to you |
| If you leave | Full handoff of passwords, documentation and data | Delays, exit fees or missing information |
Straight answers, no fine print.
Pick the questions that fit you.
How long are your contracts?
Our agreements are shorter than the multi-year terms that are common in our industry, and every agreement includes a fair way to end it. We'll walk you through the terms in plain language before you sign anything.
How does your pricing work?
We price per endpoint (each workstation and server) or per site. We'll recommend the model that fits your business, so small offices aren't paying for an all-inclusive plan they don't need.
Will you deal with our software, internet and phone vendors?
Yes. When your business software, internet provider, phone system or other vendors need to get involved, we contact them on your behalf and follow through until the issue is resolved, so you can stay focused on your business.
What happens if we decide to leave?
We hand over your passwords, documentation and data, and we work with your next provider so nothing gets lost. We never hold your information hostage.
Do you offer a discount for new businesses?
Yes. Our New Business Program offers discounted pricing for the first term of your agreement.
Do you sign a Business Associate Agreement?
Yes. We sign BAAs with healthcare clients, including dental, oral surgery and medical practices.
Will you work with our practice software and imaging vendors?
Yes. When your practice software or EMR, scanners, imaging systems or internet provider need to get involved, we contact them on your behalf and follow through until it's fixed, so your team can stay focused on your patients.
Which practice software do you support?
We support Dentrix, Eaglesoft, Open Dental, DSN Software, CareStack and other leading platforms, along with imaging systems from i-CAT, Carestream, Planmeca, Sirona and Apteryx.
How do you help a practice with HIPAA?
We put HIPAA safeguards, written policies and procedures, encryption and backups in place, and our own team completes HIPAA training. Staff training for your team is available too.
See the difference for yourself.
Talk with our team about your business. We'll review your setup and walk you through pricing and terms in plain language.
Or call us: (888) 585-8484 · [email protected]