Frequently asked questions
At Xceltek, we’re dedicated to making technology simple, reliable, and growth-focused for businesses nationwide. Find answers to our most common questions below.
What kind of IT support does Xceltek provide in Tulsa and across the United States?
Xceltek delivers 24/7 Managed IT Support to businesses in Tulsa and nationwide. Our comprehensive services include proactive monitoring, network management, troubleshooting, and infrastructure optimization to keep your business running smoothly without interruptions.
What IT services are available through Xceltek?
As a leading nationwide Managed Service Provider (MSP) headquartered in Tulsa, Oklahoma, Xceltek offers cloud computing management, cybersecurity, network design and installation, business intelligence, vCIO consulting, VoIP hosting and management, data protection, regulatory compliance, and system integration.
Can Xceltek act as a strategic IT advisor?
Absolutely. Through our Virtual CIO (vCIO) program, we help organizations align technology with long-term goals, optimize costs, and design future-ready IT strategies. This gives you the expertise of a Chief Information Officer without the full-time executive cost.
Does Xceltek provide cloud and data protection services?
Yes. Our cloud and backup services ensure business continuity through secure hosting, real-time backups, and disaster recovery planning. Our XCloud and XBackup service tiers are designed to match your business size and risk tolerance.
Does Xceltek serve healthcare and medical organizations?
Yes. Xceltek is a trusted Medical IT specialist serving healthcare providers, hospitals, and clinics across the US. We deliver HIPAA-compliant IT services designed to improve patient care, ensure data security, and streamline operations. Our experience spans physician group practices, dental offices, imaging centers, behavioral health, and more.
What does 'Medical IT Tulsa' mean?
Medical IT Tulsa reflects our strong roots in Oklahoma, but the same healthcare IT expertise extends nationwide. We provide secure systems, compliant data management, and tailored technology solutions that enhance patient outcomes and operational efficiency — whether you’re in Tulsa or across the country.
How does Xceltek strengthen cybersecurity and compliance?
We offer complete cybersecurity and compliance services, including threat prevention, data encryption, HIPAA and PCI compliance management, and real-time system monitoring. Our sister company Cytek is one of the top healthcare cybersecurity firms in the country.
How fast is Xceltek's response time for IT support?
Xceltek provides industry-leading support with an average response time of under 60 seconds — whether you’re located in Tulsa or anywhere in the US. Our 24/7 live support team is always available. No bots, no queues, real humans every time.
What sets Xceltek apart from other IT service providers?
Xceltek resolves more than 73,000 support tickets annually with a 98% customer satisfaction rating. Our combination of technical expertise, personal attention, and proven reliability makes us a top choice. We also offer nationwide on-site support through our Smart Hands network of 2,000+ IT experts.
Does Xceltek serve clients outside Oklahoma?
Yes. While our headquarters are in Tulsa, Oklahoma, Xceltek serves clients nationwide with equal speed, reliability, and technical expertise. Our network of 2,000+ IT experts means we can provide on-site support wherever you operate.
Which industries does Xceltek serve?
In addition to healthcare, Xceltek provides tailored IT services for legal and law firms, financial services and insurance, manufacturing, engineering and construction, automotive, retail and e-commerce, education, non-profit organizations, real estate, logistics and distribution, private equity and investment, and entertainment and hospitality — nationwide.
What is Xceltek's mission?
Xceltek’s mission is to empower businesses through reliable, customized IT solutions that simplify technology and drive growth. As a nationwide MSP headquartered in Tulsa, we deliver proactive support so clients can focus on their core business. Our vision is to redefine managed services by making technology simpler, faster, and smarter.
Who makes up the Xceltek team?
Our team consists of dedicated technologists, engineers, and strategic thinkers who believe technology should be personal, intuitive, and impactful. We’re curious problem-solvers who build genuine relationships with every client.
Where is Xceltek located?
Our headquarters are at 2087 E. 71st St, Suite 210, Tulsa, OK 74136. Office hours are Monday through Friday, 6 AM to 7 PM CST. However, our IT support team is available 24/7, 365 days a year — and our nationwide network means we can support you wherever your business operates.
170K+
Tickets resolved per year
<60s
Average response time
98%
Customer satisfaction
4,000+
IT experts nationwide
Still have questions?
Our IT experts are happy to answer any questions and help you find the right solution for your business.