Frequently asked questions.
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Everything you want to know.
Browse by category below. Don't see your question? Call us at 888-585-8484 or reach out online.
What types of businesses does Xceltek support?
Where is Xceltek headquartered and where do you serve?
What is your average response time?
How does billing work and is it a monthly contract?
Is Xceltek HIPAA-compliant?
What dental practice management software does Xceltek support?
We have deep hands-on experience with Dentrix, Eaglesoft, Carestream, Dexis, Open Dental, SoftDent, Apteryx, Curve Dental, and other leading platforms. If your practice uses multiple systems, we support all of them under a single service agreement.
Does Xceltek support CBCT and dental imaging systems?
Yes. We support CBCT scanners, panoramic units, and digital imaging from i-CAT, Carestream, Planmeca, Sirona, and Apteryx. Imaging system performance (workstations, storage, networking, and software) is one of our core competencies.
Can Xceltek support a DSO or multi-location dental group?
Absolutely. We specialize in supporting Dental Service Organizations and multi-location groups. We provide centralized IT management, standardization across locations, practice acquisition IT integration, and vCIO strategic planning. See our DSO IT Services page for more detail.
What VoIP solutions does Xceltek offer?
How does Xceltek handle data backup and disaster recovery?
As a Datto Diamond Partner, Xceltek delivers top-tier data protection and business continuity solutions. We provide reliable backup, disaster recovery, and cybersecurity services to safeguard your critical data and keep your operations running even if an incident occurs.
What cybersecurity services does Xceltek offer?
Cybersecurity is delivered through our sister company Cytek, one of the nation's leading healthcare cybersecurity firms. Services include endpoint protection via SentinelOne, real-time threat monitoring, email security, ransomware defense, multi-factor authentication, and network security via SonicWall and Cisco.
How do I get started with Xceltek?
Call us at 888-585-8484 or request a free consultation through our website. We'll learn about your business, assess your current environment, and recommend the right service plan. No obligation, no pressure.
What is Xceltek's mission?
Xceltek's mission is to empower businesses through reliable, customized IT solutions that simplify technology and drive growth. As a nationwide MSP headquartered in Tulsa, we deliver proactive support so clients can focus on their core business. Our vision is to redefine managed services by making technology simpler, faster, and smarter.
Who makes up the Xceltek team?
Our team consists of dedicated technologists, engineers, and strategic thinkers who believe technology should be personal, intuitive, and impactful. We're curious problem-solvers who build genuine relationships with every client.
Where is Xceltek located?
Our headquarters are at 2087 E. 71st St, Suite 210, Tulsa, OK 74136. Office hours are Monday through Friday, 6 AM to 7 PM CST. However, our IT support team is available 24/7, 365 days a year — and our nationwide network means we can support you wherever your business operates.
Still have questions?
Our IT experts are happy to answer any questions and help you find the right solution for your business.