Medical IT support that keeps Houston clinics running, storm season included.
Houston practices deal with things most cities do not: a massive medical market, long drives between offices, and hurricane season. Xceltek keeps Houston clinics, specialty practices and multi-location medical groups running, with a signed BAA from day one, 24/7 help that answers fast and a technician on-site when something needs hands.
Built for the way Houston medicine works
Houston is home to the Texas Medical Center, the largest medical complex in the world, along with Memorial Hermann, Houston Methodist and HCA Houston Healthcare. Independent and specialty practices fan out across Katy, Sugar Land, The Woodlands, Pearland, Cypress and Pasadena, and many refer into the big systems every day.
We keep those practices connected and secure, and we plan for the days Houston throws at them: power loss, flooding and offices that need to run from somewhere else for a while.
Built for practices like yours
- Primary care and family medicine clinics
- Specialty practices: orthopedics, podiatry, dermatology, cardiology, ENT, eye care and surgical specialties
- Urgent care and walk-in clinics
- Physical therapy, behavioral health and community health organizations
- Multi-location medical groups and management companies
Everything your Houston clinic needs, handled
24/7 help desk
A real technician answers, day or night. Most problems are fixed remotely before your next patient is roomed.
EHR and practice software
We work directly with your EHR and practice management vendor, whether you run athenahealth, eClinicalWorks, NextGen, ModMed or something else, so you are not stuck relaying questions.
HIPAA-ready security
Signed BAA, MFA, encryption, 24/7 monitored endpoint protection, and fixes for every finding in your yearly risk assessment.
Front desk to exam room
Workstations, check-in devices, label and document printers, scanners, eFax and the equipment PCs tied to imaging and diagnostics.
Network and internet
Business-grade firewalls, reliable Wi-Fi with guest traffic kept away from clinical systems, cabling and backup internet.
Backup and recovery
Encrypted, off-site, ransomware-proof backups with tested restores, and a hurricane plan so your practice can keep working when an office cannot open.
VoIP phones
Phone systems that route calls the way your front desk actually works, across every location.
Growth and new locations
New clinic build-outs, office moves, acquisitions and standard setups across every site.
What practices say about working with Xceltek
"We have been with Xceltek for many years, initially when we were ransomed. They handled every step, and it was taken care of efficiently and effectively and I felt very protected."
Founder and Executive Director, community health organization
"I called and said, 'Hey, I think somebody needs to come out.' They were here within an hour. They were able to troubleshoot the issue and get us going and what we needed to do to run our clinic that day."
Practice Manager, multi-clinic specialty medical practice, Oklahoma
"They saw that our server was just about out of space, sent us an email, called us, said, 'Hey, you're getting ready to have some issues,' and came up with a solution."
Practice Manager, three-office surgical specialty practice, eastern Oklahoma
Read more client reviews · 5.0 on Google
Texas law raises the stakes
Texas goes further than HIPAA. The Texas Medical Records Privacy Act (HB 300) applies privacy rules to a wider range of organizations that handle health information, and Texas breach law requires notifying the Attorney General within 30 days when a breach affects 250 or more Texans. A medical practice needs to show its security is real, not just on paper.
Encryption, tested backups, multi-factor authentication and 24/7 monitoring are the IT side of those safeguards. That is the work we do. Your yearly risk assessment comes from a compliance firm such as our sister company Cytek, and we fix what it finds.
A quick call, no obligation. You walk away knowing:
- What in your network, backups and security is fine
- What needs attention before it costs you a clinic day
- What it would take to fix, in plain language
Medical IT in Houston, answered
How much does medical IT support cost in Houston?
We price per device or per site, so a small clinic is not paying for a large group's package, and there is no forced all-inclusive fee. New clients get discounted pricing for their first term. The free 30-minute review gives you an exact quote for your practice.
Do you sign a Business Associate Agreement?
Yes. We sign a BAA before we touch any patient data, and one BAA covers every location in a multi-site group.
Can you work with our EHR and software vendors?
Yes. We get on the call with your EHR, practice management, imaging and phone vendors directly, handle the IT side of upgrades and integrations, and keep you out of the middle of long email threads.
Do you provide on-site IT support in Houston?
Yes. Most issues are fixed remotely in minutes, and when something needs hands, an Xceltek technician comes to your clinic. You get the depth of a large IT team, backed by 4,000+ IT experts nationwide, with the on-site presence of a local one.
Does managed IT make our practice HIPAA compliant?
No IT company can make a practice HIPAA compliant on its own. HIPAA also covers your policies, staff training and a yearly risk assessment from a compliance firm. We handle the IT side: a signed BAA, encryption, MFA, tested backups, patching and 24/7 monitoring, and we fix whatever your risk assessment finds.
Can you take over from our current IT company?
Yes. We collect passwords, documentation and system access from your current provider, coordinate with your vendors and schedule the switch around your clinic hours. Our contracts are shorter than the industry norm with a fair exit, and if you ever leave we do the same full handoff for you.
Do you support medical groups with several locations?
Yes. We support multi-location practices across Texas and nationwide with one support team, one security standard and one BAA across every site, plus build-outs for new clinics.
Ready for IT that keeps up with your clinic?
Book a free 30-minute IT and security review. Whether you run one Houston clinic or a group across the region, we will show you exactly where you stand.
Related: Client portal & IT reporting · Healthcare and medical IT · HIPAA compliant IT · IT services in Houston · Practice data security guide